What Internet Browser should I use?

For the best viewing experience, we recommend you use Google Chrome, Firefox or Safari. Each can be downloaded and used for free.


How do I view streaming videos on my computer or mobile device?

Simply click the video links and stream online classes to your computer, tablet, or other Internet compatible electronic device. You will not have to go through the hassle of downloading the classes. They’re housed online so you can access them anywhere you have an Internet connection!


How do I connect my computer to my TV?

For those who are tech-savvy you may use HDMI cable to attach your computer to your television if your TV has the capability. We’re glad you asked! Our Computer to TV page has all of the information you need.


I want to take a class! how do I find out where they are happening near me?

We’ve made it easy for you to find one of our affiliated dojos in your neighbourhood. Just visit our Find A dojo page. You’ll be able to see exactly where our certified instructors are!


How do I update my billing information?

If you paid for your membership using a credit card, please click here to update your billing information.


How do I cancel my membership?

Please click here.


Can you give me any suggestions on how to use the fitness videos?

Make sure your surroundings are safe from obstacles and do not impede or endanger you in any way while you are learning from the fitness videos. Get rid of distractions. Turn off your radio or TV, if necessary. Create an atmosphere where you can relax and devote your full attention.

For best results, try to start an exercise approximately 5 ft. away from your screen and view your video at full screen mode. Set your volume level to one that is clear and concise. Start and end your workout with the warm up/stretching video.

Workout at your own pace, ability and do not over exert yourself. Exercises can be vigorous. You should take small steps to achieving your goals. There is no limit as to how many times you stop or start a video. Relax, take it slowly and learn to enjoy achieving your fitness goals.


Is it safe to make purchases online?

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The masterpearl.com website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address and credit card number.


What about privacy?

We do not sell your information to third parties and we are committed to protecting our your privacy. We continually assess new technology for protecting your information.


How often do I get a new lesson?

In order to open up a new lesson week you need to open up the current week and wait for 7 days. Then the next week of lessons will open automatically


What if I stop for 3 months? Can I start again where I left off?

We understand that life gets busy and you can't work out as often as you like. If you pause your membership your lessons will remain for 90 days. After that time you will need to begin again


Can I download a virus when I view streaming video?

Streaming requires no downloading and therefore is much safer.